What is Remote Support?
Technology has advanced to the point that we can now access your computer remotely over the internet and perform some tasks, such as virus removal, as if we were standing in front of the computer in your home. But, every time we tell this to our customers we’re asked the same question, is it safe? Well, the answer is yes, it’s completely safe.
In fact, the method we employ uses the same security measures that the banks use on their website whenever you’re doing internet banking. For additional security we require you to provide permission, by way of clicking a confirmation button, for us to successfully gain access of you computer. And, just like being there in front of your computer in your home, you can watch everything we do and revoke our access the minute you feel uncomfortable. Now, surely that’s easier than asking a stranger to stop what they’re doing and leave your house!
Tasks that can be performed using Remote Support
- Virus, Spyware and Trojan Removal
- Investigate & remedy slowness issues
- MAC & Windows errors & bugs
- Remove Windows & Internet Pop-Ups
- Setup Emails
- Some maintenance & updates
- Some Internet issues install & uninstall programs
- Help/tutor in some aspects of computing and common programs
It might sound complicated but we can assure you it’s not. The entire Remote Support process is very simple.
Here's how it Works...
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| You call us on 1300 63 73 63 to discuss your porblem and obtain a Remote Support pin code. | Enter the PIN code provided into the box below which initiates the remote connection. |
A qualified Nerd will repair your computer remotely from our office. | We send you a receipt for the work done via email. |
